FAQ

Frequently Asked Questions

How long does shipping take?

Standard shipping takes 5–7 business days. Express options available at checkout.

Are the paints safe for children?

Yes — all paints and finishes are non-toxic and meet EN71 safety standards.

Can I customize the name?

Yes! Enter the name at checkout and we will handcraft each letter.

What is your return policy?

We accept returns within 30 days of delivery for unused items. Personalized items are non-refundable unless defective.